POLICIES
TERMS OF USE
1. General
1.1 Consumers have a distance purchase / sale agreement (“the Terms”) between the “Ny HomeConcept”,
the unified registration number 559124-5120 (hereinafter referred to as “the Company”),
of the Online Trading Platform www.nyhomeconcept.se (hereafter referred to as the “Portal”)
on the one hand, and a legal or natural person or legal entity (hereinafter “the Consumer”),
who wishes to purchase a product or service on the Portal (hereinafter collectively
referred to as “the Product”), on the other hand.
2. Shopping with us
2.1. With payment consumer confirms that he has read all the Terms.
2.2. All Product Prices on the Portal are indicated by VAT. The cost of the delivery service is not included in the specified price of the item, it will be calculated in the basket by choosing the delivery method offered by the Seller. No extra fees will apply when customer receives ordered items.
2.3. The selected Product and chosen delivery method can be paid for using Internet bank.
2.4. It is necessary to indicate the Consumer’s e-mail address so that after receipt of the payment the Company may send confirmation of acceptance of the order and the expected receipt of the shipment.
3. Payment terms
Payment is made by card or invoice. Card payment: When ordering via the NY Homeconcept web shop, you can pay by card. The amount is reserved for NY Homeconcept on the day of the order, even if a product is temporarily out of date. Please note that Refunds can only be made when the entire order is delivered. NY Homeconcept handles secure advance payments in cooperation with PayEx. When you pay by card, your card details are encrypted via PayEx to the respective card issuer. For your safety, we do not save your card details in our databases. You will be covered by the bank’s insurance in case of undue debit. In case of suspicion of unauthorized card purchases, the bank will stop payment. Therefore, it is important to provide correct information when purchasing. PayEx meets the requirements for PCI-DSS. Invoice in cooperation with Klarna: The invoice will be attached to the delivery and payment must be by NY Homeconcept no later than 14 days after delivery. Billing fee of 39 SEK will be charged.
In case of delay, interest will be charged as below and a reminder fee of currently 50 SEK. In case of invoice questions – contact Klarna tel. 08-120 120 10 or [email protected]. After 14 days of delay with payment, 25.50% will be charged in default interest.
4. Privacy
4.1. By using the Portal, the Consumer agrees that the Company shall process the Consumer’s personal data and personal identification codes in accordance with the
Personal Data Protection Law.
4.2. By using the Portal, the Consumer confirms that he is informed and agrees to transfer his personal data to the Personal Data Operator (Seller), which provides the Services on behalf of the Company.
4.3. The Company confirms that the processing of Consumer’s personal data and personal identification codes is used only for the needs of the purchase of products and the delivery of goods.
4.4. The Company has the right to inform users through e-mail about various types of Portal related activities.
5. Responsibility
5.1. The Consumer guarantees the authenticity of the data entered on the Site and guarantees the truth of all the provided information in communication with the
Company.
5.2. The Company takes no responsibility if the User has provided false information and this has encumbered or made impossible the execution of the transaction.
5.3. The Company guarantees the non-disclosure of the User’s data to third parties, except when the provision of information is mandatory in accordance with the
regulatory enactments of Sweden.
5.4. Given that payment processing is provided by third parties (banks), the Company cannot influence and cannot be liable for possible errors in payment processes.
4.5. The Consumer takes full responsibility for any actions that in any way violate or may violate the rights of the Company, another Consumer, Seller, or any third party.
6. Warranty
6.1. The Seller/Company is responsible for Product quality and warranty conditions, if any.
6.2. The Consumer is entitled to contact the Company for the Product’s non-compliance with the terms of the contract within two years from the day the Product was received, in accordance with the regulatory enactments of Sweden, if the Seller does not enter into a separate Agreement with the User.
6.3. If the Customer encounters any problems regarding the product, they should inform the Company.
6.4. Warranties do not apply to services.
7. Our rights
7.1. The Company has the right to block the Consumer access to the Portal and / or to delete the profile if the Consumer has violated the Rules or acted unlawfully.
8. Delivery terms – Shipping costs
8.1If you buy unit which costs less than 1 500 SEK, a charge of 195 SEK will be charged. Purchases over 1,500 SEK are added with 395 SEK. Exceptions are made for beds, sofas and sideboards. When purchasing beds, sofas or sideboards, a charge of 600 SEK per unit is always charged.
8.2. Rights of withdrawal/cancelling the purchase.
8.3. The consumer has the right to send back the goods already received, using the right of withdrawal specified in the regulatory enactments of the European Union within 14 (fourteen) days from the date of receipt of the goods. The consumer is responsible for decreasing the value of the goods when the product is used for purposes other than the identification of the nature, characteristics and operation of the goods. Customer covers the fee for returned goods.
8.3. The consumer cannot exercise the right of withdrawal if:
8.1.2. The item is made according to the instructions of the consumer/ the product is clearly personalized;
8.1.3. The consumer has opened a packaging product that for health and hygiene reasons cannot be returned;
8.1.4. The product, due to its characteristics, has, after delivery, irretrievably mixed with other things;
8.1.5. The consumer has requested Seller to arrive and perform urgent repairs or maintenance work. If the Seller, upon arriving at the Consumer, renders an additional service or supplies goods other than the necessary spare parts for repairs or maintenance, the right of withdrawal shall apply to the said additional services or goods;
8.1.6. The consumer has requested Seller to arrive and perform urgent repairs or maintenance work. If the Seller, upon arriving at the Consumer, renders an additional service or supplies goods other than the necessary spare parts for repairs or maintenance, the right of withdrawal shall apply to the said additional services or goods;
8.1.7. The consumer, through the service, has entered into a separate agreement with the Seller for accommodation services (except for rental of residential premises), transportation of goods, hire of vehicles, catering or entertainment, if the Seller undertakes to provide the service on a certain date or within a specified period of time;
8.1.8. A purchase agreement is concluded for the supply of digital content which is not supplied on a durable medium if the delivery of digital content is commenced on the express consent of the consumer and the confirmation of the loss of the right of withdrawal.
8.5. In case of the use of the right of withdrawal, the Consumer is obliged to return the item received to the Company within a period of not less than 14 (fourteen) days after the exercise of the right of withdrawal intact and not used. It is desirable to return the product with all (intact) packaging. Return of the goods must be made by mail, the expenses of which are covered by the consumer.
8.6. In case of refusal, the Company shall pay back the amount of money paid not later than within 14 (fourteen) days from the date of application for the exercise of the right of withdrawal and other necessary information received.
8.7. The Company is entitled to detain the repayment of the amount paid by the Consumer until the Company receives the goods or the Consumer has provided to the Company a certificate confirming that the goods have been returned, depending on which process is performed fastest.
9. Complaints
9.1 If the Consumer has paid for but has not received the product or service, the Consumer must inform the Company about the relevant situation. In this case,
the Consumer is obliged to send an e-mail to [email protected] , indicating the purchase code, the type of offer and payment information. The Company shall provide the response no later than within 3 working days from the date of receipt of the User’s notice.
PRIVACY POLICY
Privacy and privacy policies play an important role in today’s business. Our team appreciates our customers and their private data integrity.
1. All User’s personal data and personal identification codes entered on the Portal are protected according with the regulatory enactments of Sweden.
2. By registering on the Portal and / or using the Portal, the User expresses the consent that the Company carries out the processing of the relevant User’s personal data and personal identification codes in the sense of the Personal Data Protection Law.
3. The purpose of processing the user’s personal data and personal identification codes is the purchase of goods and services as well as the delivery of goods.
4. The Company has the right to inform Users about various types of Portal related issues by e-mail.
8. By using the Portal, the User acknowledges that he is informed and agrees to transfer his personal data to the personal data operator who provides services on behalf of the Company (to the respective Seller, who provides the receipt of goods and / or services, and to the Supplier of Products (mail, courier), if the User has chosen delivery services).
9. When making purchases on the portal, the consumer must enter the name, surname, shipping address, telephone number and e-mail address of the registration box. The Company retains only the data necessary for the preparation of accompanying documents for the purchase, as well as for contacting the User if necessary, and clarifies or corrects the information related to the execution of the order.
10. The requested financial data when making payments with payment cards or through the Internet Bank does not appear, is not processed or stored on the Company’s website. All payments are directed to the partners’ servers of the Company.
RETURNS AND REFUNDS
When you can return an item
We hope you love what you buy on NyHomeConcept. However, if you change your mind, we accept returns, and for that you have 14 days.
If by any reason you don’t like the item which you’ve received, you have the right to return it within first 14 days without altering with product in any way, even better if the packaging can be saved. Postal service costs in this case are covered by you.
If the product which you receive comes faulty or it differs from original, we will cover the postal service cost to send it back and you will get a full refund or replacement item as you wish. However, we must warn you that the colour might slightly differ between product in picture and product in real-life. Please take that into consideration when selecting a specific colour, because that does not count as a different product.
In case of a transport damage, please report the error to the driver before receipt of the handheld computer and contact Postnord Logistics at tel: 0771-33 33 10 or by e-mail to [email protected] for a quicker handling. You must also contact NY homeconcept’s customer service [email protected]
Who pays for return postage costs
If the item was not as described, broken or altered with in any other way than expected, the we are responsible for paying return postage costs. If a customer changes their mind about a purchase and wants to return it, they are required to pay the postage costs.
When you’re responsible for return postage charges, we charge your account. We may ask you to accept a billing agreement to authorise payment for these kinds of charges.
How to return broken/faulty item
Photos of the item would be helpful for documenting the condition of the item you bought and received, you can send them to us via e-mail and we’ll offer solution for you.
If the package is already damaged, please take photos before opening the package, so we would know that the broken product is not your fault.
If the package appears to be in good condition, but during opening process you find that it’s been broken not by you, again – please take photos for documentation.
Track your order
Your order receives a package ID per package, which allows you to see the status of your delivery. Click here to search for your order using your package ID .
Collateral numbers are obtained by contact with NY homeconcept AB. When the product is ready to be retrieved from PostNord’s agent, an SMS notification from
Postnord is sent to the mobile phone number specified. If the order is delivered in multiple packages, an SMS notification per package will be sent.